Topic summary
- A merchant using Shopify Payments reports their payout remains in “Pending” since a recent order was placed. In Shopify Payments, a payout is the transfer of processed funds to the merchant’s bank; “Pending” means the funds have not been released.
- Their payout account details are up to date, and they already contacted the Shopify Help Center but did not receive actionable help.
- They are seeking guidance on why the payout is delayed and what steps could resolve it. An attached screenshot shows the payout status as pending.
- No responses or solutions are present; the issue is currently unresolved and the discussion remains open with unanswered questions about the cause of the delay.
My payout status has been pending ever since the order was placed, my payout account is up to date and I have reached out to Shopify Help Center but it was no help. Would appreciate any help