Hello, I have been paid by a customer but am unable to pay my supplier as Shopify have put my payout on hold. My supplier has kindly dispatched the order anyway but I need the funds asap to pay them. The app asks me to submit a bill which I habe done three times and the notification is still there and payout is still on hold. Please can you help asap as I feel sorry for my supplier?
Hey, @ConholtGroup
You should have received an email from our accounts team regarding your payout hold. That team handles payout hold reviews and will be able to assist you on next steps on how to get the hold lifted. Their response time can take up to a few business days depending on how busy they are on a given day.
Otherwise, if you have not received any email and the hold banner is still present in your admin, I would reach out to our support team via email, live chat, or phone callback (limited availability) over at our help center here. From there, they can direct you to the accounts team and open up a support ticket email with them.
If there is anything else I can help you with, please let me know.
Thanks Dirk, please send me their email address? I cant find it using the link you gave me
Please can you send me an email address I can use to get hold of them?
Hey, @ConholtGroup
You can email Shopify support directly from our help center here. If there is anything else I can help you with, please let me know.