hey can anyone help me
even though i have my bank details in payments, why does my payout still say pending its been pending for a month and i am trying to receive the money
Hi @Distort6866 ,
We’re sorry to hear you’re experiencing this! Are you using the Shopify Payments gateway? If it is, there are a few things you can do to help determine what the issue is -
- Verify your payout settings: Double-check your payout settings in your Shopify admin panel. Ensure that your bank account information is correctly entered and up to date. If there are any issues with your payout settings, make the necessary updates and save the changes.
- Check for any notifications or requirements: Sometimes, pending payouts can be due to additional information or actions required from your side. Look for any notifications or messages from Shopify regarding your payouts and make sure you have fulfilled any necessary requirements.
- Review your payout schedule: Review the payout schedule for your payment provider (e.g., Shopify Payments). Some payment providers have specific payout schedules that might affect the timing of your payouts. Make sure you are aware of the payout schedule and set the appropriate expectations for your customers.
Let me know how you go after checking these!
where do i submit ID verification like drivers license i cant find it
Hi @Distort6866 ,
Are you able to go through to Settings > Payments > Shopify Payments and find a submission area for your ID?