Why is my pop up box showing up blank on my website?

Technical Q&A
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Topic summary

A Shopify store owner is experiencing a technical issue where pop-up boxes display as blank instead of showing their intended content.

Specific Problem:

  • When clicking green text links (e.g., “Which Style Should I pick? Pattern vs Video Tutorial vs Complete Material Kit?”) on product pages, the pop-up appears completely blank
  • The pop-up should display content from a specific landing page but shows only an empty black box instead

Current Status:

  • The issue affects multiple pages across the site
  • A screenshot was provided showing the blank pop-up behavior
  • One user followed up asking if the original poster found a solution, indicating the problem remains unresolved
  • No solutions or troubleshooting steps have been shared yet
Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

I am having a bug in my “pop up” boxes.

For example at https://www.oneblushingbride.net/products/diy-cathedral-length-draped-wedding-cape-pattern-pdf-tutorial?_pos=2&_sid=cc62bd4b0&_ss=r) work, when you click on “Which Style Should I pick? Pattern vs Video Tutorial vs Complete Material Kit?” (the green text), then the pop up page is supposed to be https://www.oneblushingbride.net/pages/diy-pattern-video-kit-landing-page). Instead, it is showing up blank.

For reference, below is what it looks like when I click the green text for my patterns.

How do I change this?

Screenshot 2023-04-13 at 4.27.22 PM.png
Screenshot 2023-04-13 at 4.27.22 PM.png3442×2140 281 KB

2

Have you had any luck with this? my pop up just has a blank black box