Why is my Postnl tracking link only opening the homepage?

Payments + Shipping & Fulfilment

Topic summary

Issue: PostNL tracking links in Shopify order emails open the PostNL homepage instead of the specific tracking page.

Likely cause: The tracking URL format is incorrect. One suggestion is to set a custom Tracking URL in Shopify to: https://postnl.post/#/tracking/items/TRACKINGNUMBER (replace with the actual tracking number).

Troubleshooting steps mentioned:

  • Verify Shopify tracking URL configuration and ensure the email client/browser aren’t altering the link.
  • If problems persist, contact PostNL or the app/software developer.

Workarounds/alternatives:

  • Use third-party solutions that generate correct links, e.g., MyParcel (free plugin) or PH MultiCarrier Shipping Label app. Users report these send proper tracking URLs.

Related unresolved issue:

  • Tracking on the Shopify “thank you” (order status) page remains stuck at “on its way” even after delivery; a screenshot was shared to illustrate this.

Status: No confirmed fix from Shopify in-thread; suggested URL format and third-party apps are current practical solutions. Discussion remains open.

Summarized with AI on December 25. AI used: gpt-5.
1

Hello,

When I add a tracking number to an order and choose Postnl as carrier, it sends an email to the customer with the tracking number as a link.

When the user clicks the link it just opens the postnl homepage instead of the actual tracking page.

2

Hi @Nadim ,

The link sent to the customer may not be formatted correctly, causing it to redirect to the PostNL homepage instead of the tracking page. This can be fixed by checking the configuration settings and ensuring the email client and browser being used are compatible with the tracking link format. Contacting PostNL support or the software developer may be necessary if the issue persists.

If you are still facing the issue it is always a better idea to look for a solution that streamlines your tracking and shipping. In such a case, you may want to consider using an alternative app like the PH MultiCarrier shipping label app.

3

Actually what is needed here is to update the Tracking URL on Shopify to be in this format.

https://postnl.post/#/tracking/items/TRACKINGNUMBER

Now if we can just get Shopify to do something… “Crickets”.

4

Hi Nadim,

we work with myparcel and their (free plugin) this will solve that issue and customer get an email with correct link. Besides that what I never managed to get working is the tracking on the thank you page. The status always stays (even after delivery) on its way (see screenshot)

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