I just changed my primary domain from ‘example.com’ to ‘www.example.com’ and I can no longer load my store. I can access my admin page and everything like that just fine but if I want to view the website as a customer it says ‘The page isn’t redirecting properly’ and ‘an error occurred during a connection to www.example.com’. I’ve looked all over for answers because it’s only when I change it to www. it gets this problem but I haven’t found anything that works. If anyone has any ideas please share because I’m not sure what to do.
It’s best we access your account and take a closer look at your domain to find out how we can fix the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!