I am facing problems billing the receipt, my primary payment is working for the shopify store bur not foe the app, and I am in trouble because I do not have any other means of billing source, So can I leave shopify to receive my bill and give it to the app.
Hi there @HomeDecore !
I’d like to better understand what might be happening with your billing, and why you might not be able to pay for a specific app.
Generally speaking, app charges are part of your 30-day Shopify subscription, though there may be cases where external app services are billed separately, outside of Shopify’s invoicing.
Would you be able to confirm if this is such a case, where an external app or service is being used, billing outside of Shopify?
It would also be really helpful if you could share any info about how payment is failing for you; if you’re being given any error messages or codes on the screen regarding your payment (screenshots are particularly helpful), or anything else you think is relevant.