Why is my Product Window so small in Draft Order?

Shopify Discussion

Topic summary

Users are experiencing an issue where the product selection window in Shopify’s draft order creation has become too small to properly view product variants. The window displays main products but cuts off variant details, making it difficult to select specific options.

Affected scope:

  • Multiple users reporting the same problem
  • Issue persists across different devices and browsers
  • Problem began a few months ago

Official response from Shopify support:

  • This is due to a recent interface update affecting all merchants
  • Suggested workaround: adjust browser zoom level to 100% or zoom out
  • Shopify acknowledges the need for improvements in future updates

Current status:

  • No permanent fix available
  • Users are relying on the browser zoom workaround as a temporary solution
  • The issue remains unresolved but manageable with the suggested adjustment
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I never had this problem until a few months ago. When creating a draft order, I start typing in the “search products” box. A pop-up window opens that allows me to checkmark the products I want to add.

The problem is, the window has gotten so small that I can barely see the variants. There is enough room to see the main product but not the variants. This makes it nearly impossible for me to select a specific variant.

I’ve tried 3 different devices & 2 different browsers. All the same problem. Shopify support hasn’t been any help. I’m getting desperate because it’s becoming very difficult for me to create draft orders now. Any suggestions?

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2

Did you get a solution to this yet? I’m experiencing the same issue.

3

I contacted support and was told this:

The reason why elements are appearing a bit small right now is due to a recent update to Shopify’s interface. This change applies to all merchants. On the otherhand, as an alternative, you could check your browser’s zoom level. If it’s set to less than 100%, it can make elements on the page appear smaller than they are. Please ensure your browser’s zoom level is set to 100% for optimal viewing.

Shopify is aware of the need for a more streamlined exchange process. This feature is aligned with Shopify’s upcoming updates.

Grrrr.

4

I contacted Shopify and their answer was as Carol Lavinthal wrote. To just
zoom out the view on the browser. Not really a solution but it works well
enough so that I’m not completely frustrated when setting up a draft order
anymore.

5

I am having same issue and i am somewhat worried for my windows installation. Hopefully it is not something very serious.