Hello, I was clicking to confirm information when trying to connect to my domain name. I already purchased it and then all of the sudden I get multiple errors saying I need to connect to DNS provider and make sure the settings have a certain IP address and stuff and now my domain isn’t connecting and I don’t know what to do
Hello @Rubbybandz , would you like to share from where you buy the domain like Godaddy or Siteground etc, and your store URL also so I can check on your behalf.
Regards,
Osama Farooqi
Hi there, @Rubbybandz .
Welcome to the Shopify Community.
To gather more context, could you provide information on the following:
- Could you share your domain name? (I’d like to look up your DNS records to ensure they point to Shopify’s records.)
- Were you able to follow our help center resource when connecting your third-party domain?
- Have you checked that the DNS records on your third-party domain provider account match Shopify’s records?
- Could you share a screenshot of the error messages you’re receiving?
I look forward to your reply!