Hello, I hope this finds you well. I bought a Domain on august 29th. It never showed up in my domains, I tried troubleshooting it but it states that the domain belongs to an existing store. It’s been days and it still hasn’t been fixed. What can I do to resolve this issue?
Hey @Ara_Luv .
Thanks for reaching out.
I appreciate that context that you have shared with us as that is very helpful! Did you happen to purchase this domain directly from the Shopify platform? Or, did you purchase this domain from a third-party domain provider?
Looking forward to your response.
I Purchased from the Shopify Platform
Hey @Ara_Luv .
Thanks for the quick response and providing that context.
In this case, if you have purchased the domain directly from the Shopify platform - we can take a further look into your store to advise next steps. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. With that being said, you can get in touch with our live support by navigating to our Help Center.
Let me know if you have any questions.
Hello, I appreciate your response and assistance. I go to the Shopify help center and can’t seem to find where I can contact a representative to get this issue fixed. All I see if information regarding different situations.
Hey @Ara_Luv .
Are you able to select one of the topics that you see available? If you do not see the exact topic to get support for, I would suggest selecting one that is most close to the issue that you are experiencing.
If you are unable to see the options to Get Support within the Help Center. I encourage you to use the following link to get in touch with our live support here.
Once you complete that form, you should see the options to speak with a Support Advisor about the situation.
Let me know if you have any questions.