Issue: After reopening a previously closed store, a Shopify-purchased domain no longer appears in Settings > Domains and is shown as “unavailable” to repurchase. Another participant reports the same problem.
Explanation (latest update): A Shopify staff member notes that Shopify domains are registered for one year. Store deactivation does not pause that term, so the domain may have expired. Due to account-specific details, they cannot diagnose the issue in the forum.
Action items: Log in to the Shopify Help Center and create a support request so Shopify can review the account and confirm the domain’s status (e.g., whether it has expired) and next steps.
Status: Unresolved/ongoing. Key open questions include whether the domain has expired and how it can be restored or managed.
Notes: The original poster referenced an email from Shopify from 3 months ago, but its contents are not provided here (an attachment/screenshot may be involved).
So a while ago I closed my store and I have just opened it back up, but now the domain that i bought with shopify is not showing up in the “domains” section in settings and it is also showing as “unavailable” to repurchase.
This is the email i got from shopify 3 months back.
im having the same issue
Hey, @ally102_85 .
Thanks for joining the thread.
When you purchase a domain from Shopify, then you will own that domain for one year. However, if you’ve decided to deactivate your store for some time, then it’s worth noting that the duration for your domain does not change so it’s possible that the domain is expired. That being said, as we’re unable to provide account-specific support via the Shopify Community and due to limited information, we’re unable to determine where the issue might be. If you need further assistance, then we’d be happy to take a closer look at your account. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.