Why is my purchased domain showing as not connected on Shopify?

Domain was purchased through Shopify (saltandleather.co.za) but it kept saying not connected with no button to verify. Now the domain has disappeared completely and when trying to ‘Connect existing domain’ it gives an error that reads ‘Can’t connect saltandleather.co.za because it’s already connected to a Shopify store’.

Please can someone assist with this problem as it has been ongoing for more than 3 weeks.

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