Why is my qikify Smart Menu inconsistently displaying on my site?

Shopify Apps
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Topic summary

Intermittent display issue where qikify’s Smart Menu (desktop) and Mobile Menu sometimes fail to load, reverting to the theme’s default menus. Behavior is inconsistent: occasionally appears on first load, other times only after navigating to a product or repeated reloads, affecting both desktop and mobile.

Evidence is provided via images contrasting the original theme menus vs. the qikify app menus; visuals are central to understanding the discrepancy.

Another participant reports the same problem and asks if a solution was found.

Outcome: The original poster confirms the issue was resolved by qikify’s support team, though the exact cause was not identified or shared. The practical recommendation is to contact qikify support and describe the problem for a fix.

Status: Resolved for the OP; no public technical details or reproducible steps were documented.

Summarized with AI on January 5. AI used: gpt-5.
1

I use the “Smart Menu” for the desktop menu and the “Mobile Menu” app from qikify for the mobile version. I have the problem that the menus are not always displayed. Sometimes it works directly when loading the start page, sometimes you have to click on a product, sometimes I reload the page 5 times and still the original theme menu is displayed. This applies equally to the desktop and mobile version. It seems so arbitrary. Sometimes it works immediately, sometimes not at all. I can’t describe an exact situation when it appears. Sometimes it’s like this, sometimes like that. Can anyone help me here?

Image. 1 and Image. 3 are the original menus and Image. 2 and Image. 4 are the app menus

1_original_menu.png
1_original_menu.png1395×726 55.1 KB

2_smart_menu.png
2_smart_menu.png1605×682 61 KB

3_original_mobilemenu.jpeg
3_original_mobilemenu.jpeg720×1600 51.4 KB

4_smart_mobilemenu.jpeg
4_smart_mobilemenu.jpeg720×1600 59 KB

2

getting same problem. did you get the solution?

3

Yes!
I dont know what actualy was the problem, but the support team from qikify solved it.

Just text them and explain your problem.