It has been escalated But i have nog gotten any reply 
Topic summary
Scheduled Shopify Payments payouts are stuck at “Pending,” with at least one earlier payout skipped/missing even though the account balance still shows funds. One merchant reports the June 5 payout is still unpaid on June 8 and has disappeared from the list; the bank shows no payout attempts. Another reports a 10+ day delay without explanation, warning of cash-flow impact.
Official guidance: banks may take extra time to process transfers. If more than 3 business days pass without funds, merchants should contact support to investigate. Cases are being escalated to the billing team, but replies are not immediate and follow a queue.
Key details reported:
- Missed/vanished payout while subsequent payout scheduled.
- Example amounts: 63 orders totaling ~€3,000 remain unpaid.
- Multiple merchants experiencing delays of 3–10+ days, with no stated cause.
Status: unresolved. No root cause or ETA provided. Action items: contact support after 3 business days; if escalated, await billing team response.