Hi, I had an order recently where the customer ordered 3 bundles of hair products that weigh 9lbs all put together. The domestic (US) shipping price for one bundle calculate would normally be $9.00.The customer who bought 3 bundles of hair products was only charged $13.00 for shipping, so they basic…

Weight based shipping doesn’t work for large packages. A 16x16x16 packages costs the same to ship whether its 5 pounds or 10 pounds. If someone buys two items with a dimension 16x16x16 inches and 5 pounds each, the shopify will say its a single 16 cubed box weighing 10 pounds when the reality is I n…

Hi, @pokupoku . Thanks so much for joining in on the conversation! Shipping can be very complicated, and is definitely not a one sized fits all functionality. It is especially important when you sell a variety of bulk items. That being said, the information provided above are simply general ideas w…

It would be a very simple fix; Allow us to multiple box sizes to calculate shipping costs on a per item basis, and have the box size calculate per item, not per order. A customer buying 2 items should generate 2 shipping labels, not 1, on certain products.

Hi, @pokupoku . I will definitely pass that feedback on to our developers! I know a lot of merchants would like to see per product shipping. As mentioned to the original poster, weight based shipping does actually provide you a work around to add per product shipping. This would not be for calcula…

Rate based shipping seems to be broken today for me- the USPS priority rates are not showing- parcel select will come through correctly, as does UPS. Anyone have insight on that? I had to turn off priority mail because we are taking a bath on incorrect rates.

Hi, @Jcain . That is definitely strange! With how many orders did this occur? To provide a specific response I will need to know more context. Specifically, the product weight, package dimensions, and the abandoned order information. You can absolutely provide that information here, or, it is poten…

it occurs with anyone choosing priority mail at check out- the rate to go to southern California is almost the same to go to someone in PA. Doesn’t matter if it is 25 pounds or 5 pounds. But if I get to a high weight it seems to be ok. If I use the negotiated rates to check it is also giving incorre…

Hi, @Jcain . This situation is difficult to provide support for without looking directly at the abandoned carts and shipping rate set up. I recommend you reach out directly to our live advisors who can authenticate you and pull up your account for troubleshooting. Please visit our Help Center, log…

It looks like I have tracked this down. At some point commercial rates started offering cubic pricing, and that is coming through based on the dimensions on the package in shopify shipping settings. Aa 10 pound package is the same rate as a 19 pound package as long as the dimensions are below a cert…

Hi, @Jcain . I’m glad you figured it out! That is correct that the cost is the same as long as the weight and size are under a certain size with USPS cubic pricing. This was an option provided above to a previous comment by another user. This is not something that Shopify controls and is set by US…

Why is my shipping cost calculation incorrect for multiple item orders?

Shopify Discussion

pokupoku April 10, 2024, 2:50am 20

Bump. Has this been fixed yet?

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Why is my shipping cost calculation incorrect for multiple item orders?

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