Good afternoon
I have set up my shipping profile for Free Delivery over £40, with order under £40 incurring a £4.99 shipping fee.
This works for a single product as per below:
But it has started adding a £4.99 delivery costs for EACH individual items rather than the based on the value of the order:
So, an order below £40 that should incur a £4.99 cost is incurring a £9.98 charge.
Can anyone help?
rgds
If you are using multiple shipping profiles, the shipping rates will be combined when products from different shipping profiles are added to the cart.
Consider maintaining only one shipping profile to resolve this issue.
Hi. Could you expand on that, as I thought I had x1 shipping profile?
Hi @Solomond ,
This is most probably happening because you are using multiple locations. Shopify calculates shipping for items in cart from different locations separately and adds up the shipping rate. In your screenshot, the two items are most probably from different locations, and hence the shipping price is £4.99 + £4.99 = £9.98.
This is a long standing unsolved problem in Shopify as evident from this thread.
We have developed a solution for this problem in our app ShipMagic. If you wish to give it a try, you can install the app and reach out to live chat support for more help on how to set up the app for this.
Morning, can you clarify your definition of a single shipping profile. All my products sit under x1 general shipping profile [as above]
If you have only configured a general shipping profile and all the products originate from a single inventory location, then this shouldn’t have happened. You may need to reach out to Shopify support
I have a print on demand store so my products are from multiple locations
Hi
I see there is a 14 day free trial - can I assume that during that time I can set up and test the profile to ensure the customer is only charged once for orders under £40. After that 14 day period its £9.99 per month?
rgds
Yes you are right. You will get a 14 day free trial and after that the cost is $9.99/m
refer to the below thread by @sniper2804
Hello @Solomond
this issue is because of you have multiple locations, right?
i have 2 solutions:
using https://apps.shopify.com/shipping-based-on-zipcode APP, it has a very simple option to set a single price according to multiple location and it has 1 month free trail with $9.99/month free.
If you are not using any automatic discount app, like wholesale, bundle, etc.. then i have another cheaper solution using https://apps.shopify.com/shipoff-shipping-discount app,
see below screenshot setup this app:
this app price is just 3.99/month and 14 days free trial.
i hope this works for you.
both app have available live chat Mon-Fri 24 hours, feel free to ask any questions
Let me know if you have any other questions.
Thank you. I have decided to offer free delivery across all products instead.
