Hello, I am having trouble with my shipping profile. I had everything set before with my product weight and USPS prices were set with each product of mine. Now shipping is showing only priority mail for $19.95. How can I get my shipping back to how it was?
Hey, @Lonelygirlsshop !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand that you are running into a few issues with your shipping. I can walk you through a few solutions that may solve your issue. Feel free to go into more detail regarding your exact shipping requirements so I can provide some more tailored advice.
Before I begin, I will provide some context regarding shipping profiles. If you want to have the same shipping rates for all your products, then the general shipping profile might be sufficient for your store’s shipping setup. If you prefer to have different shipping rates based on your products, location, or a contribution of the two, then you will want to use custom shipping profiles.
Once your shipping profiles are set up, you will want to add the rates. You can either set up your own rates, or use carrier or app to calculate rates. Calculated shipping rates are the most convenient as this will charge your customers the exact amount calculated by a third-party shipping service based on the details of the order.
If you’re looking to set up your own rates, you will have the option to add a condition to charge a flat fee based on item weight. You will essentially add multiple rates with weight increments, and charge your customers an increased shipping fee with more weight of the total order.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!
Hi again, @Lonelygirlsshop !
I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need regarding this shipping query.
If you have any other questions, feel free to follow up and let me know! Additionally, I’m always looking to help out merchants with ideas or feedback related to their stores so feel free to bring up any areas that you are curious about!
All the best!