Hi, guys,
I have a problem with my shop now button. I don’t know why is not available. Please see the photo.
Alex
Topic summary
Main issue: The “Shop Now” button on a storefront wasn’t functioning, as shown in a provided screenshot.
Support actions: A Shopify staff member replicated the error on the live site and asked whether a third‑party or Shopify theme was used, and if any custom code was added. They recommended: previewing the store in a fresh Shopify theme, rolling back theme code (reverting to a previous version), and contacting Live Support if unresolved.
Theme context: The site was initially imported from a WordPress theme; the merchant then switched to a Shopify theme.
Resolution: The staff member later verified the button worked on the site. The merchant confirmed the issue was fixed; the root cause was an incorrect button link format.
Outcome and status: Issue resolved with no further action required. No ongoing disagreements or unanswered key questions. An additional user requested the store link, but this was not central to the resolution.
Hi, @CraftMystic .
Thanks for reaching out here in the community and sharing a screenshot for better visibility.
I understand not having a functional Shop Now button can cause an impact on your customers shopping experience.
I navigated to your storefront and was able to replicate the same error. Could you let me know if you’re using a third-party theme or Shopify powered theme and if there was any coding applied to your theme? I’d like to ensure this button is functional by trying some troubleshooting steps that I’ll share below for better visibility.
Troubleshooting Steps:
- Try previewing your store in a fresh Shopify theme. This can help rule out if there are any errors within your current theme.
- Rolling back your theme code. This can help identify if and when code changes were applied and rolling your theme code back to a time and date before the changes were made.
If after trying the above troubleshooting steps the Shop Now button does not work, I would advise reaching out to our Live Support as this may be something our Technical Support team can look into. You can contact our Support via chat, email or scheduling a call-back for phone support.
Hi, Victoria,
The site was imported from Wordpress theme. But I choosed a shopify theme now
Thanks for letting me know, @CraftMystic . I headed over to your website to test the SHOP NOW button, and glad to see it works! Were you able to try the steps above to rectify the issue?
Let us know if you have any additional questions or need assistance. I’ll be happy to take a look!
share your store link
Hi. Yes the problem was fixed. The button link format was wrong.