Hi there, Since 31st October, Shopify analytics has completely stopped working. The numbers are not adding up and I’m not sure what is happening - is anyone else seeing something similar with their stores? Sessions / adds to cart / conversions - not tracking. Revenue/orders - showing correctly. …

Hi, @FionaDillon and @Nucosmetic . I’m sorry to hear you’re still seeing discrepancies on your end. The issue mentioned above should be resolved on your end. I recommend creating a support request through the Shopify Help Center , so our team can review and troubleshoot as needed.

I already had two tickets regarding this issue, but no solution was found. I have been told there is an issue on shopify’s end.

Hi again, @Nucosmetic . Are you able to advise what Support has suggested? Have you tried following up on your existing tickets you mentioned?

:waving_hand: Hi @Victoria_13 , Having the same issue (started Oct 31, 2023). I can share what Support Agent replied to me: “So that being said, some orders may not have conversion details that your store analytics can report. For example, in [order]: we do not see any information in the Conversio…

Hi Victoria, @upport have said it is resolved and have triggered a resync but it still isn’t working. They have said the technical support team would be looking at this but they have not responded to me since Monday and I have no updates. I have 3 open tickets on this now. Very frustrating as this …

Thanks for sharing this information, @Nick-Gu . Since you have already created a support ticket, I recommend replying to it directly for further clarification. Through our community forum, we do not have visibility into your admin, analytics or account-specific sections/queries. Our internal team i…

Thanks for following up, @FionaDillon . It sounds like our Support team has escalated your issue to our Technical Support Team. Our escalated teams communicate solely via email and are likely still investigating the issue. I can definitely understand the impact this has on your business but rest as…

Hi Victoria, Unfortunately, there is still no resolution nearly 3 weeks later. Has anyone else been able to resolve this? Thanks, Fiona

I am seeing this issue. i’ve been in contact with support a couple of times, only to be told that they are aware of the issue and will resolve it asap. I’m not that impressed to be honest.

Why is my Shopify analytics not working correctly?

Shopify Discussion

Victoria_13 November 22, 2023, 1:57am 16

Thanks for advising, @FionaDillon .

Could you ensure that you’ve checked your email inbox for any correspondence from our team?

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Why is my Shopify analytics not working correctly?

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