Why is my Shopify app not allowing login due to Captcha issues?

Shopify Discussion

Topic summary

Login to the Shopify Mobile app is failing with a “Something prevented the Captcha from loading” error, despite ad blockers reportedly being off. The issue appeared suddenly; at least one user can still log in via a browser but not the app.

One participant suggests contacting the specific app’s support, but a user reports that support has not been helpful. A Shopify staff member points to Safari-related causes interfering with CAPTCHA (a human-verification test) and recommends local troubleshooting.

Recommended steps:

  • Ensure no ad blockers are enabled on the device/network.
  • In Settings > Safari, disable block pop-ups and content blockers.
  • Clear History and Website Data in Safari.
  • Log in to Shopify via Safari, then open the Shopify Mobile app and attempt login.

No confirmation of resolution is provided, and the thread remains open. Unanswered questions include whether a recent app update or Safari content settings broadly trigger the CAPTCHA loading failure.

Summarized with AI on January 3. AI used: gpt-5.
1

Shopify App not allowing me to log in, error message says “Something prevented the Captcha from loading. Try disabling your ad blocker or reload the page.”

App was working fine yesterday. No add blockers are turned on.

Anyone else having a problem?

2

Hi @Jlovelace

Hope you’re having a great day!

Which application is it? You should contact the support of the concerned application.

3

Same here I can’t get into my store on the app , same message popped up but I can log in to my store on the browser

4

There not helpful

5

Hi @Jay126 ,

Thanks for reaching out to the Community. I’d be happy to provide some assistance with this request, to ensure it gets resolved.

As this error is likely related to Safari itself, I’d encourage you to attempt some local troubleshooting. For ease, I’ve gone ahead and listed those steps below for you to complete:

  • Ensure no ad blockers are enabled on your device/network.
  • On your mobile device, head to Settings > Safari and ensure block pop-ups and content blockers are disabled.
  • Within Settings > Safari select ‘Clear History and Website data’.
  • Open Safari and login to Shopify.
  • Once successfully logged in, open the Shopify Mobile app and attempt to login.

Please let me know how this goes!