Why is my Shopify email app showing a 500 internal server error?

Shopify Discussion

Topic summary

Users are encountering a 500 Internal Server Error when attempting to access Shopify’s email app through the backend, preventing them from sending marketing emails.

Current Status:

  • Multiple users have confirmed experiencing the same issue
  • Shopify’s development team has acknowledged the problem and is actively working on a fix
  • Users are directed to monitor https://www.shopifystatus.com for real-time updates

Resolution: The issue remains ongoing with no timeline provided for when the email app functionality will be restored.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Trying to get out a marketing email but the page being loaded (via the Shopify backend / email app) is :

500 Internal Server Error
If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.
2

Same here

3

Thanks for letting us know! Our developers are aware of the issue and are working towards a solution. We’ll keep folks updated on our status page: https://www.shopifystatus.com/ as more updates become available.