Shopify holds my shopify payment account without sending me email. how to unhold that to receive payment from orders.
Hi @Saeed7 ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with your payouts, to ensure this gets resolved. To confirm I’m fully understanding, are being asked to provide documents from within your Shopify admin?
If not, this is likely a standard review that’s typical of Shopify Payments. Many merchants like yourself undergo this process to help ensure the safety of both you and the platform.
With that being said, I’d encourage you to connect with us directly for an update on the status of your review. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community. They will be able to ensure the appropriate steps have been taken and this is completed as quickly as possible.
The connect with us, you can:
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Head over to our Help Center.
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Enter into the chat box Contact Support.
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Log into your shop.
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Select one of the available support options.
Please let me know if you have any other concerns.