why my my Shopify Payments account is on hold

In most cases, it’s because they require supplementary account holder information for verification purposes. Thus when a Shopify Payments account is on hold, the Shopify account holder is sent an email with additional information. If you haven’t received the email, contact support directly via this…

i have reached out i haven’t got an email nor did when i call did they have answers as to why my payout is on hold nor when i will get paid its crazy over 500$ no one knows when i will receive and i can’t send the orders without receiving payment

I’m having a similar problem, my store has the message “Your Shopify Payments account is on hold”

Hey, @compre2021 . Thanks for reaching out on this thread. I completely understand the importance of learning more about your Shopify Payments account hold. For context, there are a few reasons why your account may be placed on hold. For example, your account may be undergoing our standard review …

hi luna i make my store and all setting done successfully after i setup my the option will show you cant accept order now and i dont receive any email from shopify for verification please help me

Hi, @Cas9900 ! Thank you very much for joining the thread. I’m happy to hear that you were able to set up your store. I understand that you are currently unable to accept orders and have not received an email from Shopify to verify your Shopify Payments. I welcome you to check out our Shopify Paym…

Hi, @thepeacockbling ! Thank you very much for joining the thread. I’m sorry to hear that you are experiencing this issue. I appreciate you trying to follow the steps to contact support, and I’d be happy to help provide further clarification. Go to https://help.shopify.com/en/questions Click Log…

My payments have been on hold for a week, asking me to submit documents confirming I am able to “resell” the branded products that were in question. I am not a “reseller”, I am a seller, meaning I make my own products, not resell products. Regardless, I submitted the appropriate documents showing I …

Hi, @Ghost_X_Ghost ! Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help. I appreciate you taking the time to outline your situation, and I’m sorry for any confusion or frustration caused. I just want to make it clear that I’m unable to authenticate o…

So this is exactly the canned answer that I stated that was not helpful. I know all of this already, and it is absolutely ridiculous that there is no way to contact a person directly to go over an issue involving sensitive legal documents like this. That said, I was able to get this situation resol…

Why is my Shopify Payments account on hold?

Payments + Shipping & Fulfilment

thepeacockbling July 25, 2022, 1:10am 10

I am having this issue also and trying to follow your instructions but am not seeing anywhere there is a live chat, an email address or callback area. Please help!

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Why is my Shopify Payments account on hold?

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