why my my Shopify Payments account is on hold

In most cases, it’s because they require supplementary account holder information for verification purposes. Thus when a Shopify Payments account is on hold, the Shopify account holder is sent an email with additional information. If you haven’t received the email, contact support directly via this…

My payments have been on hold for a week, asking me to submit documents confirming I am able to “resell” the branded products that were in question. I am not a “reseller”, I am a seller, meaning I make my own products, not resell products. Regardless, I submitted the appropriate documents showing I …

Hi, @Ghost_X_Ghost ! Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help. I appreciate you taking the time to outline your situation, and I’m sorry for any confusion or frustration caused. I just want to make it clear that I’m unable to authenticate o…

So this is exactly the canned answer that I stated that was not helpful. I know all of this already, and it is absolutely ridiculous that there is no way to contact a person directly to go over an issue involving sensitive legal documents like this. That said, I was able to get this situation resol…

Has anyone actually gotten this solved because this just happened to me and I got no email and support has been no help just a bunch of fluff and script

See my answer directly above your post. I detail exactly what I did to resolve the issue.

Your Shopify Payments account is on hold Your store can’t accept new orders with Shopify Payments.

HELLO, my shopify account have balance about $1000 before 1 day of payout they give me this statement: ‘‘YOUR PAYOUT FROM SHOPIFY PAYMENT ARE ON HOLD WHILE WE REVIEW YOUR ACCOUNT’’. i contact with the support about it also my case is ‘‘Escalated’’. but i dont even recive any kind of email and the…

Hi, @begomart ! Thanks for joining this thread. While I understand that this is not ideal, this is indeed a standard review for your account which will need some time to be completed. It’s common that you will need to upload a few documents to verify your account. If you have not seen an email, yo…

[Screen Shot 2023-12-13 at 11.25.30 pm.png] In my situation people can still make payments but i cant get payout ,its now 4th day and you can see i cant able to withdrwal my money , im using shopify payments & shopify balance bank while creating both of these they give me option to ‘‘verify yourse…

Why is my Shopify Payments account on hold?

Payments + Shipping & Fulfilment

cncsbeautyandmo February 7, 2023, 8:34pm 17

Thank you

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Why is my Shopify Payments account on hold?

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