Why is my Shopify Payments account on hold?

Hey, @Lahookah .

Thanks for reaching out in our Community forum. I completely understand the importance of being able to receive your payouts and I’m happy to provide you with some more information. May I ask if you received an email from our team regarding your payouts?

If you haven’t received an update on your payout hold, you can reach out directly to our support team for some more information. We’ll need to access your account to look into this further for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

In the meantime, I’d love to hear more about your buisness! How has everything been going so far? Is this a new business venture for you?

Talk soon,