why my my Shopify Payments account is on hold

In most cases, it’s because they require supplementary account holder information for verification purposes. Thus when a Shopify Payments account is on hold, the Shopify account holder is sent an email with additional information. If you haven’t received the email, contact support directly via this…

Hey, @Lahookah . Thanks for reaching out in our Community forum. I completely understand the importance of being able to receive your payouts and I’m happy to provide you with some more information. May I ask if you received an email from our team regarding your payouts? If you haven’t received an…

Hi, @Lahookah . Just checking in with you. Were you able to reach out to our support team regarding your payout hold? Please let me know if you have any additional questions. Best,

I’m having a similar problem, my store has the message “Your Shopify Payments account is on hold”

Hey, @compre2021 . Thanks for reaching out on this thread. I completely understand the importance of learning more about your Shopify Payments account hold. For context, there are a few reasons why your account may be placed on hold. For example, your account may be undergoing our standard review …

hi luna i make my store and all setting done successfully after i setup my the option will show you cant accept order now and i dont receive any email from shopify for verification please help me

Hi, @Cas9900 ! Thank you very much for joining the thread. I’m happy to hear that you were able to set up your store. I understand that you are currently unable to accept orders and have not received an email from Shopify to verify your Shopify Payments. I welcome you to check out our Shopify Paym…

I am having this issue also and trying to follow your instructions but am not seeing anywhere there is a live chat, an email address or callback area. Please help!

Hi, @thepeacockbling ! Thank you very much for joining the thread. I’m sorry to hear that you are experiencing this issue. I appreciate you trying to follow the steps to contact support, and I’d be happy to help provide further clarification. Go to https://help.shopify.com/en/questions Click Log…

My payments have been on hold for a week, asking me to submit documents confirming I am able to “resell” the branded products that were in question. I am not a “reseller”, I am a seller, meaning I make my own products, not resell products. Regardless, I submitted the appropriate documents showing I …

Why is my Shopify Payments account on hold?

Payments + Shipping & Fulfilment

eboniehouse December 20, 2021, 9:49am 5

i have reached out i haven’t got an email nor did when i call did they have answers as to why my payout is on hold nor when i will get paid its crazy over 500$ no one knows when i will receive and i can’t send the orders without receiving payment

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Why is my Shopify Payments account on hold?

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