Why is my Shopify Payments account on hold?

Hi, @Cas9900 !

Thank you very much for joining the thread.

I’m happy to hear that you were able to set up your store. I understand that you are currently unable to accept orders and have not received an email from Shopify to verify your Shopify Payments. I welcome you to check out our Shopify Payments setup guide to ensure that you have followed the correct steps. If you are still running into issues, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Since you’re just starting out, I’d love to provide you with some feedback on your newly developed store. Feel free to share your URL if you’d like! In the meantime, you can check out our Shopify Store Launch Checklist as this provides a methodical approach to ensure that everything on your store is optimized for conversion.

Talk soon!