Why is my Shopify Planet App not displaying in my cart?

Topic summary

A user is experiencing issues with the Shopify Planet App not appearing in their cart despite attempting two installation methods:

Attempted Solutions:

  • Adding the app through cart template customization
  • Manually inserting the snippet into the liquid file

Neither approach has successfully displayed the app on their store’s cart page. The user has provided screenshots and a store link to illustrate the problem, seeking troubleshooting assistance from the community.

Status: The issue remains unresolved with no responses or solutions provided yet.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.

Hi guys
Cab you help me with Shopify Planet App
Is not showing on my cart!

I tried both ways,
With adding the app in the cart temple customization

And adding the snippet on the liquid file

If you go to my store you can see it

https://livnutrition.mx

Thanks