I’ve edited an order to cancel and refund some items to a customer but the refund is still pending after several weeks. It says:
Refund your customer €X
This order was edited and you need to refund your customer.
It gives no option to do it. And I’ve done other refunds and cancellations normally afer that.
Hey @Fermonvaz .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful, I am sorry to hear about the trouble with refunding your customer! I would suggest in this case to reach out directly to our support, since I cannot authenticate you for the store in question, I am unable to look further into the order that you have received. To reach out to our support, you will need to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking directly with a Support Advisor about refunding your customer.
Note: When you login to your store using the Contact Us page, you will redirected to the Help Center - type in what you would like to get assistance with in the search bar to locate the option to Get Support that will display below the search results.
Let me know if you have any questions.
Ihad to fully refund the order and the customer will have to place the order again, but it looks like it worked. If this happens again I’ll reach you via contact page, thank you.
Hey @Fermonvaz .
Thanks for the quick reply.
I am happy to hear that you got the support you were looking for and it has been resolved!
Feel more than welcome to reach back out to us at any time.