I’m having trouble with buying my shopify subscription, I have enough money in my account and I’m using all the correct numbers but it’s telling me that its being declined and I have no clue why
Topic summary
Payment for a Shopify subscription is being declined despite sufficient funds and correct payment details; the cause is unclear.
Support requests the exact error message displayed at the time of decline to narrow down the issue.
Suggested troubleshooting steps:
- Clear cache and cookies in Google Chrome, then retry the purchase.
- Attempt the payment on an alternative device (e.g., switch between mobile and desktop).
- Reset the internet connection and try again, as network issues can trigger declines.
Status: Unresolved. Next actions are for the user to provide the specific error message and test the outlined troubleshooting steps.
Hello, @Eversight !
Are you getting some sort of error message as it gets declined?
If so, could you confirm for me what that message it?
Sometimes, similar issues can be resolved by local troubleshooting, so I suggest the following steps:
- Clear your cache and cookies on the Google Chrome browser, then try to take the steps to deactivate again.
- Attempt to do the same on an alternative device i.e. if you’re using mobile, try this on desktop.
- Reset your internet connection and try again. Sometimes, network errors can lead to similar issues.
Give it a go and see if this helps you out.