Why is my Shopify Support not functioning properly?

Hello there - I’m getting the following error when I try to select my store for additional support

There’s a problem loading this page

There’s a technical problem with the Shopify Help Center that prevented this page from loading. Please go back to the Help Center homepage or try reloading this page.

Go to Help Center home

Basically, my exports are not arriving in my inbox.

Hey @melissam .

Thanks for reaching out and bringing this to our attention.

I appreciate the context that you have shared with us as that is very helpful! Could you attempt to clear the cache on your browser and try to select your store on the Help Center once again? In some cases, clearing the cache on your browser can fix minor issues that you may experience on the Shopify platform.

If the issue persists, I would suggest using a separate browser to see if that does the trick. For example, if you are using Safari - try this action on Google Chrome.

Let me know if that works for you.