What happened to shopify telephone support? I messed with my DNS settings Via godaddy…now nothing works. Just curious who can point me in the correct direction.
Hi, @Bmallory .
Can you give us more detail about the issues you’re having with your domain?
If your domain is hosted on GoDaddy, you can connect it automatically to your Shopify store, as mentioned in this guide. Our Support team are also unable to access your domain settings, if it’s being hosted on a third-party platform outside of Shopify. So you may need to get in touch with your domain provider for further assistance with setting up your DNS records, but we have all of the information you need here on this document to properly point the correct DNS records to Shopify.
If you’re still having issues with setting up your domain within your Shopify admin and would like us to take a closer look at it, you can contact our Live Support team by logging in to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
Just a note that if you’re looking to speak with our Live Support team over the phone, this is now done via callbacks. The callback option’s availability is dependent upon our current contact volume though, so if you don’t see this option on your end you can instead select the chat option so that we can proceed to assist you via live chat.
Are you also thinking of selling to international customers on your store? Once you’ve successfully resolved your domain issues, you can start to consider adding international domains to localise your store to international customers. This will help provide a more positive shopping experience for your overseas customers and build your reputation as an international brand. I’ll leave a few resources below for more information on selling internationally:
Yeah all Greek. Where are the customer agents on the telephone. The old fashioned telephone.
And no your post didn’t solve my problem…I’m just done fighting with it.
To confirm, you’ll still be able to speak with our Live Support team over the phone, when the option is available. As mentioned though, the availability to do so depends on our team’s current contact volume.
Where calls are concerned, instead of dialling a direct phone number, we have also changed the process so that our merchants sign up for a callback instead. What this means is that if you select the ‘Request a callback’ option on our Help Centre, you’ll be prompted to leave your phone number with us so that a Support team member can reach out as soon as possible. We’ve updated this process in order to allow our merchants to spend less time on hold.
I’ve laid out instructions in my initial reply on how you can contact our Live Support team, but let me know if you’re having any issues with it.