Why is my shopping cart displaying the incorrect total price?

Shopify Discussion

Topic summary

A Shopify store owner is experiencing a pricing display issue with their shopping cart. They’re running a “buy 2, get 1 free” promotion, but the cart shows an incorrect total.

The Problem:

  • Three items worth €22 each should total €44 (with one free)
  • Instead, the cart displays €22 as the total
  • The checkout page shows the correct price—the issue only affects the shopping cart display

Technical Details:

Status: The issue remains unresolved, with the store owner seeking troubleshooting assistance from the community.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Hi,

My webshop is currently running a 2+1 discount where you get your third item for free. However, the total price is displayed wrong in the shopping cart. For example, three items worth €22 should display a total of €44 when adding three items. Now it shows a total of €22.

This problem only exists in the Shopping Cart. The Checkout displays the right price.

I am using the Ella Theme. http://bluebuddhajewelry.com/

Hope someone can help me out here.

Kind regards,

Nathalie

2

Couldn’t upload a screenshot, but here it is: https://postimg.cc/sBtzgJcD