Hello - My site is down without any explanation. Upon logging in, I see my site is inactive. What is the fastest way to get this resolved?
https://solar-advantage-az.myshopify.com/
I don’t see an option to call or use live chat in the support menu.
Relax, it happens like that sometimes. And I hope you’ve paid your monthly plan.
Hi there, @Bhills .
I can definitely understand how important it is to have quick and easy access to your store, so I want to walk you through the best next steps. In order to have a look at account-specific details such as this, you would have to reach out to our live support team.
We offer 24/7 access to live support for every merchant. Our live support can be reached via our support portal here. You simply login if possible or click “continue without logging in” if not possible, then select the topics that apply to you when prompted to and the option for live chat will then appear. You will then be linked up to a live support advisor who will have access to your account and can help you from there. Hopefully, you can restore access by working with the support team.
What stage are you at currently with your store? Have you started to think about BFCM for this year yet? I know it is early in the year, but planning ahead is the key to success! This blog post is definitely worth having a read over: “12 Essential Tips to Get Your Site and App Ready for Black Friday Cyber Monday”.