This is the first time i am paying for shopify. While in the free trial today i tried to pay for basic shopify membership. I entered the card information and when i clicked to pay for it it said my site is unavailable and my card is unverifed. I need help and i need my site back. My site is third-charm-nyc.myshopify.com
Topic summary
Issue: A merchant moving from a free trial to the Basic plan entered card details but received “site is unavailable” and “card unverified” errors, leaving the store inactive and access blocked.
Context: This relates to billing-plan activation. “Card unverified” indicates Shopify couldn’t verify the payment method; “site unavailable” suggests the store remains inaccessible until billing is successfully activated.
Latest update: A second participant reports the exact same problem and asks whether a fix was found.
Status: No solution or official guidance is provided in the thread. The issue remains unresolved.
Open questions:
- Is the outage triggered by a payment verification failure or another account/billing hold?
- What steps (e.g., retrying card verification, contacting Shopify Support, using another payment method) resolve the lock on the store?
No images or attachments are referenced as central to understanding the issue.
1 Like
I am having the exact same problem. Have you received a fix or are you still having the problem?