my site has been like this for 3 days, sometimes for 5 minutes it works but then goes back to this. i’ve been looking everywhere to fix this. i bought my domain from namecheap (freshface.co). Please Help!!
Topic summary
Intermittent privacy error on freshface.co (domain from Namecheap) for the past 3 days; site works briefly then shows a browser warning. Screenshot indicates ERR_CERT_COMMON_NAME_INVALID, a certificate mismatch/error.
Likely causes and context:
- Page using https without a valid SSL certificate or was indexed before SSL was enabled (Blair).
- Other SSL issues: expired certificate, domain mismatch, misconfiguration, or certificate authority problems (StoreWatchers).
Suggested actions:
- Enable/verify SSL for the domain and ensure it matches freshface.co.
- Check certificate expiration, installation/configuration, and issuing CA status.
- Ask Google to re-crawl pages to update indexing once SSL is correct (links provided).
- Contact Shopify Support to investigate and potentially speed re-indexing.
Support access:
- FFSP couldn’t find live chat; Blair instructs: log in via the Contact Page, choose “Starting A Store,” then scroll to access chat, email, or callback.
- StoreWatchers offered a screenshare meeting via DM.
Status: Unresolved; next steps are SSL verification, Google re-crawl request, contacting Shopify support, and scheduling the troubleshooting meeting.
1 Like
Hi @FFSP ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing your shop, to ensure this gets resolved.
To provide some insight, this error typically indicates that a page is not SSL secured but using https in the URL. It’s likely that the page was indexed with https in the URL when the page did not have SSL certification. For more information on this, you can check out our Enabling Secure Connections documentation, as it touches on this further.
To correct this, I would recommend asking Google to re-crawl the site and Contact Support directly. This will allow us to investigate further and hopefully speed up Google’s re-indexing process. For more information on how you can re-crawl your site, you can check out Google’s Recrawl Your Pages documentation.
Please let me know if you have any other questions or concerns.
when i try contacting support it only comes up with forums i can’t find live chat
Hello @FFSP
As @Blair mentioned, “ERR_CERT_COMMON_NAME_INVALID” error indicates that there is a problem with the SSL certificate on your website. This error can be caused by a number of different issues.
I am mentioning some potential causes of why visitors see the error:
- SSL certificate may have expired. SSL certificates have a specific expiration date, and if the certificate on your site has expired
- SSL certificate might not match the domain name of your website. SSL certificates are issued to specific domain names, and if the certificate on your site is not issued for the correct domain name
- There may be a problem with the SSL certificate itself. This could be due to an issue with the certificate’s installation or configuration, or with the certificate authority that issued the certificate
You can follow these steps if you want to debug the issue:
-
Check the expiration date of your SSL certificate. If it has expired, you will need to renew it or obtain a new one
-
Check the domain name of your SSL certificate to ensure that it matches the domain name of your website
-
Check the configuration of your SSL certificate to ensure that it is properly installed and configured
-
Check to see if there are any issues with the certificate authority that issued your SSL certificate
Please let me know if you have any other questions or concerns.
anywhere we can call bro and i can screenshare you can help me out
Yes, we can schedule a meeting. Please DM me your email.
Hi @FFSP ,
I’m happy to provide some additional guidance on how you can Contact Support to ensure this gets resolved. You can:
- Head to our Contact Page and log into your shop.
- Select the topic Starting A Store.
- Scroll to the bottom of the page to view all support options (i.e chat, email, or call back).
Please let me know if you have any other concerns.