I cannot access my site www.myorganicsleep.com, and when I enter my site, this error shows up: ERR_TOO_MANY_REDIRECTS. I cleared the cache and cookies, but it’s still the same. Please help resolve this issue. Thank you.
Hi, @tonytang .
Thanks for reaching out!
When navigating to your store I was not able to replicate the error message you’re receiving.
The ERR_TOO_MANY_REDIRECTS may be caused by exceeding the URL redirect limit or that there are issues regarding your domain. Can you ensure that you’ve connected your domain to your Shopify admin, Settings > Domains section? Within your Domain settings you can select Connect existing domain and enter your domain name and click Next.
You’ll also want to ensure you have one A Record and one CNAME record for your domain. On your third-party domain providers end within the DNS settings, your A record should point to the Shopify IP address 23.227.38.65.Remove any other A records on the domain if there are any present. Lastly, point the CNAME record with the name www to shops.myshopify.com. I’ll share our help center resource for more information on connecting your third-party domain to Shopify.
You mentioned that you’ve tried clearing your cookies and cache but the error message still persists. Could you also try in an incognito browser, another device or try using the Shopify mobile app?
I had a chance to browse through your store and learn more about your brand and goals. I noticed you have your social media channels set up at the footer of your store. Have you already had a chance to look into creating a social media strategy for your business? If not, check out our Shopify Blog to help you create a social media strategy, improve your social media content and how to drive traffic and sales.