my son is 15 years of age. He signed up for a Shopify account the deal, one dollar for three months. And now he’s being charged by Shopify $238. The charge keeps getting denied because he doesn’t have that much money in his bank account. He canceled his Shopify account but we are still left confused as to what is happening. And I can’t contact anyone from Shopify
Topic summary
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Parent reports a 15-year-old signed up for a $1-for-3-months Shopify offer; Shopify is attempting to charge $238 despite the account being canceled. Charges are being declined due to insufficient funds, and contacting support has been difficult.
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Shopify staff clarifies the $1/month promotion applies for the first three months after the free trial on the Starter, Basic, Shopify, and Advanced plans (link provided). If the $238 relates to a Shopify bill, an emailed invoice should show a detailed breakdown.
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Information requested: the store’s creation date to confirm whether the promotion was valid when the account was opened.
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Action items: check the billing email for line-item details; provide the store creation date so Shopify can verify eligibility and the origin of the charge.
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Status: unresolved; awaiting the user’s response with the store creation date and review of the billing breakdown.
Hello!
Thank you for bringing this to our attention. The offer of $1/month for the first 3 months after the free trial ends is available on the Starter, Basic, Shopify, and Advanced plans.
If this charge is part of your son’s Shopify bill, he will have received an email about the bill where you can view a breakdown of the charges.
Do you know when the store was created? This can help us determine whether the offer was valid at that time.