I contacted them and they said that I have to get an SSL in Shopify.
(“Since your domain is pointing away from Squarespace, contact your website host about an SSL certificate instead.”)
The sooner the reply the better.
Thanks.
Topic summary
SSL/TLS certificate remains “pending” more than a week after pointing a Squarespace-managed domain to Shopify. Original poster set A to 23.227.38.65 and CNAME www to shops.myshopify.com, noting the UI removes the trailing dot.
Shopify staff note TLS (SSL) issuance can take up to 48 hours; “SSL Unavailable” may appear during this time. Since it’s been longer, they advise re-checking DNS and propagation.
Required DNS on the domain:
- A record → 23.227.38.65 (Host [email removed] if needed)
- Delete any other A records
- CNAME for “www” → shops.myshopify.com. (include the trailing period)
Squarespace support stated that because the domain points away, SSL must be handled by Shopify. Shopify confirms further troubleshooting needs account-specific checks not possible via the forum.
Action items:
- Verify DNS exactly matches the above, save changes, and allow up to 48 hours after the latest change.
- If still pending, contact Shopify Support via the Help Center for authenticated, account-level investigation.
Another user reports the same Squarespace issue; staff reiterate the above steps and to reach support after 48 hours. Outcome: no confirmed resolution in-thread; issue remains open pending support follow-up.