Hello my name is Demi,
I recently switched from Wix to Shopify. that’s why I need the substantiation. only the website has been giving SLL pending for more than 3 days. can you help me partially?
Email: info@estelnouvelle.com
Hello, @EstelNouvelle .
Thank you for reaching out and posting this question!
Since you’ve recently switched from Wix to Shopify, then it’s possible that you’re in the middle of transferring your domain to Shopify - is this correct?
Typically, domain transfers can be completed within a few days and the SSL will be automatically provisioned right after (within a few hours). However, it’s worth noting that domain transfers can take up to 20 days in some cases. If the domain is working already but the SSL is still pending, then it’s possible that the domain needs a little more time and the issue should resolve itself.
If the domain isn’t working at all or the SSL status hasn’t changed in a few days, then we may need to access your account in order to get a closer look at the issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center and log into your account to create a support request.
I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?
Hi,
it is indeed true that I am in the process of transferring from wix to shopify. everything worked except for the domain name. it has been sll pending for 4 days now. I saw on your site that it would only take 48 hours. that’s why I’m emailing you because I’m afraid something went wrong. Is it possible that you can help me at my account?
Hi, @EstelNouvelle .
Thank you for following up and sharing the additional context.
If the SSL status still hasn’t changed for 4 days, then we may need to access your account in order to resolve the issue. However, I’d be happy to take a look and provide some general troubleshooting and/or point you in the right direction. Can you share your store URL?
If you need someone to access your account, then we’d be happy to further assist you through the Shopify Help Center. From there, we’d be happy to assist you through live chat, email, or callback.
Once you’ve resolved the issue, I’d love to hear more about your experience so far and share some resources to help get you started!