SSL for custom domains should provision within 48 hours once DNS is correct. The OP saw “SSL pending” for two weeks; the cause was an extra dot in the domain settings, and fixing it resolved the issue.
Required DNS (A=IP mapping, CNAME=alias, AAAA=IPv6, CAA=issuer allowlist, DNSSEC=DNS signing):
Common fixes reported: remove duplicate A records or any A record for “www”; set the root name to [email removed] correct A to 23.227.38.65; delete [email removed] AAAA; wait up to 48 hours for propagation; ask the domain host to confirm their specific requirements.
Some cases required manual SSL provisioning by Shopify Support or were delayed by domain transfers (can take 10–20 days). One host cited restrictive CAA entries blocking issuance; outcome not shown.
Status indicators: green “Connected” in Online Store > Domains means SSL is active; “SSL pending/failed” signals issues. Multiple screenshots illustrated DNS and status. Many cases were resolved; a few remain in progress with Support.
Hi, @Eldcan . Welcome to the Community! I’m happy to help you out with this.
How long ago did you purchase, or connect your domain to your Shopify store? As mentioned previously, it can take up to 48 hours for the SSL certificate to provision. Therefore, if it has been longer than that, please reply to the email I am about to send you, and I’ll be able to take a closer look into this for you.
Thanks!