Hi, @hazem1995 ! Thanks for checking in about this.
Do you recall what the additional A and AAAA records are for in your DNS settings? Most commonly, SSL errors are due to multiple A Records or AAAA Records in your DNS Settings. Therefore, if records 2-9 are not intentional, then yes those are the ones to remove.
Who is your domain host? If you have any doubt about the functionality of your DNS setting, I suggest first contacting your domain provider to determine if those records are needed. If advised to remove them, please wait up to 48 hours after doing so for the changes to take effect and your SSL certificate to provision.
If your SSL is still pending 48 hours after making any changes (or if advised not to remove records 2-9), the next step is to attempt to have the SSL certificates provisioned from our end. In order to do so, we’ll need to access your account. At this time, account-specific support via the Shopify Community is unavailable, so please visit our contact page, and log in to your account to create a support request for live chat, callback or email assistance.
To save some time and help the Support Advisor you speak with pick up where we’ve left off, I am going to provide you with a summary of the issue as I understand it. Please share this summary at the beginning of your conversation in order to proceed with the next steps as quickly as possible:
“My domain’s SSL has been pending for longer than 48 hours. I have confirmed with my domain provider that
the DNS settings are correct, therefore I am requesting for you to manually provision the SSL certificate.”
I’m marking this reply as “Solved” for the benefit of anyone else who also needs a Support Advisor to assist with these same next steps. Thanks!