One of the merchants filed a complaint about my store because of the name of the store, knowing that the name of my store is (Cheerbleball) , while the name of his store is (Cheerbl), and this is completely different, and now my store is down, and this will lead to huge losses for me. Please help me and look into my case
Hi @samer_alhaj .
I’m sorry to hear that your store has been closed unexpectedly. In order to look into this for you, you will need to contact our support team so they can securely look into the backend of your account.
They will be in order to investigate and reach out to our internal accounts team to see what can be done.
Cheers!