Updated the credit card, and now the store is disabled.
Yes, I’ve put in a ticket, but no reply yet.
Can’t use the live chat because seems that a disabled store doesn’t count as a store.
This is quite annoying. Am I stuck waiting it out? Anyone know how long it takes Shopify to reply?
Hi @SyncConsult !
I’m sorry to hear that you are suddenly locked out of your account since updating your credit card information. This can happen from time to time and a review from our internal team is required.
Typically, you can expect an answer within 3-5 business days. They do try to get back to you sooner but sometimes higher volume can affect response times.
I hope this helps.
Cheers!
3-5 Business Days?
Oh **** no. I mean, it’s in the building stages now, but if they did this to a live store it would cripple a business.
Does Shopify pull this kind of **** often?
(No, I’m not happy.)
This is ridiculous. I’m still waiting to hear from Shopify. No reason given in multiple conversations with them. Just f****** horrible.
Does Shopify do stupid s*** like this often?