I just installed Shopify, worked on a product. I didn’t see how to change or work on the theme of my product so I decided to pay for the Basic Shopify Plan. right after paying, my account freezes, logged my out, and now saying inactive. I thought it was a wifi connection so I try to sign in throu…

Hi there, @DSBBB ! Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! When it comes to matters like this, we recommend you check your email for any direct messages from us to inform you as to why the account is currently not accessible. I…

Hi I am shopify partner from few years now and I build and spend time for my client. He has upgrade to a Paid plan (annual) and the store gone INACTIVE - My Ticket number is 35191879 - And i am waiting to get support AND NO ONE is getting Back Me the client wants to proceed to a chargeback- I wil…

Was this ever resolved? my store also turned “inactive” after I updated my payment method. Now I can’t access my store and my domain and there’s just a “we’ll be back soon” note. I did not even receive an email about the random inactive status of my store. Before this happened I also just paid my bi…

Hi there, @Kurt21 ! With regards to your store being inactive, we always refer you to your email for any messages from us about this change or your admin for any red banners about this. If you are not seeing any of this on your end, please reach out to our live support team for assistance. Once th…

You guys never reached out to me before turning my store inactive. Same thing for me. I paid the shopify plan and 2 hours later my store is inactive. It’s been 8 days and they can’t reach out to me. As a customer we have the right to know the reasons why you guys closed our stores. But I have no inf…

Did they solve the issue? I’m having the same issue.

Why is my store inactive after just paying?

Shopify Discussion

Daniel_41 January 11, 2023, 12:34am 4

Hey, @rebeccabaren .

I have replied to your inquiry over in this thread.

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Why is my store inactive after just paying?

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