Hi there, @Kurt21 !
With regards to your store being inactive, we always refer you to your email for any messages from us about this change or your admin for any red banners about this. If you are not seeing any of this on your end, please reach out to our live support team for assistance.
Once they verify your credentials, they can open up back end information to dig deeper to see what is happening specifically with your account and provide next best steps moving forward.