My store went inactive immediately after selecting my plan and attaching a card.
I’ve submitted a ticket and got a response. I was told they don’t know what’s wrong with my account and it has been elevated to Trust & Safety, but I have yet to hear back.
There’s no options to live chat or call, just email. Are there any other avenues to get this fixed so I don’t end up paying for something I cannot use?
Hey @Ahern .
Thanks for reaching out.
I am sorry to hear about the trouble with logging into your online store! In this case, since we cannot authenticate for the store in question using the Community forums due to the sensitive information that would need to be shared. It would be best and more secure to reach out to our support using our Contact Us page.
Once you successfully login to your store, or select the option to Continue without logging in - you will be directed to the Help Center. Type in what you would like assistance with in the search bar to locate the option to Get Support under the search results. This will allow you to speak directly with a Support Advisor and request an update on the situation.
Let me know if you have any questions.
Hi
I am shopify partner from few years now and I build and spend time for my client. He has upgrade to a Paid plan (annual) and the store gone INACTIVE -
My Ticket number is 35191879 - And i am waiting to get support AND NO ONE is getting Back Me
the client wants to proceed to a chargeback- I will not getting paid for my work too - and shopify has charge him and right after has made his store inactive
I NEED TO GET SUPPORT AND QUICKLY PLEASE