my store is inactive and I talked to the support team every day and they tell me that the business operation team is handling it and told me that I will receive an email during 48 hours , so today is Sunday and I talked to them on Wednesday so more than 48 hours what can I do ?
Hi there, @pawnmeow .
I can understand how important this is, and I want to reassure you that you have absolutely taken the correct steps by reaching out to our live support team.
Usually, an internal escalation is needed for these cases and this can take some time. I cannot guarantee how long it will before a reply comes through to you via email, but it is in the correct hands right now and so it is now just a case of waiting for this email. Thank you so much for your ongoing patience.