Dear Sir/Madam,
It really a bad day for me suddenly my shopify store is inactive. Kindly request you to please support me in this,so my store can be activated. I have paid all the bills nothing due is there?
Please support me for the same.
Thanks & Regards
Sanjeev K Jangra
Hi, @jangrasanjeevkr !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand how important it is to have your shop running. I’d like to gather some more information. Have you tried logging in to your Shopify Admin? If so, are you able to login and view your admin, or do you see any bills that require payment?
May I also ask if you received an email from our team regarding your shop being unavailable? If you haven’t received an update from our team, the next step would be to reach out to our live support team for more information as we can take a closer look into this for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through our available contact channels. Please visit our Help Center and log in to your account to create a support request.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!
Thanks, Mac, for your prompt response, I tried to login in store several times but it say logout or try with another account. I have not received any mail regarding shop not available. I chat with the support and explain my problem i think they are looking into.
Thanks
Sanjeev
Hi again, @jangrasanjeevkr !
Thank you for following up with that update.
I’m glad to hear that you were able to get in touch with our support team. From there, we will be able to take a closer look at your account and provide the assistance needed. If our team confirmed that they will follow up, please keep an eye out on your email.
Thanks again!