Hello, when a customer is proceeding to make a purchase it says “this store can not accept payment at the moment”
Hey there, @Stores1 . Thanks for connecting with folks here in the Shopify Community with your checkout issue. It’s good to meet you!
As @Jaymartins22 alluded to in their reply, this error could be being caused because you haven’t set up a payment gateway for your store. Without having a payment gateway or processor set up, you will be unable to processing transactions, meaning that your customers will be unable to checkout from your store. Can you confirm for us if you’ve set up a payment processor for your store?
As this is an issue with your checkout, we definitely want to help you get this resolved as quickly as possible. I recommend that you use this link to reach out to our authenticated support team so they can dive into your account and investigate the cause. It could be as simple as not having a gateway set up, but just in case it’s not, it would be a good idea to reach out to them with your checkout concerns.
Thanks for following up, @Stores1 !
Although I’m not fluent in the language that your admin is set to, I do believe that it’s been set-up correctly. This suggests to me that there may be a larger issue going on here with your shop.
In that case, I recommend that you get in touch with our authenticated Support Team so they can dive into your account and investigate what’s causing this inability to process orders! You can use this link to reach them.
Thanks, i already contacted them yesterday but have not recieved any answers
Hey again, @Stores1 !
If you’ve already been in touch with the team, and you haven’t been provided with a resolution yet, then it sounds like things have been escalated to our Technical Team for them to investigate.
For now, I recommend that you allow for some time to pass so our Technical Team can investigate and find a resolution for you. If a few more days go by and you don’t hear back, please follow up with me here so I can follow up internally on your behalf.
Hello i have now waited for more than 2 days for an answer and have not recevied anything. Could you help me out in some way if possible?
This one here says that the business name for the account can not be verified and I need to upload the document again. I have already done that multiple times with the Information needed but I get the same message again. Hope it can make sense even though it is in Swedish
Hey again, @Stores1 . Thanks for following up with me here!
So based on the screenshot you provided me, it looks like our Escalated Payments Team is requiring you to provide them with documentation for verification purposes. If you’re being requested to provide them with information, upload any and all documents that include the information they’re looking for so they can get your payments functional again. As you mentioned that you’ve uploaded these documents already, if there is a section in the upload form that lets you provide notes, please fill out those notes asking for clarification of the information they’re looking for.
If you’ve also received emails from the team regarding these documents, you can reply to those emails directly with any questions you have. The folks on the other end of those emails are the folks reviewing the documents, and are best equipped to help you with your questions.